
Contact Us
If you have any questions, please feel free to contact us using the form below.
Frequently asked questions
・Various credit cards ・Amazon Pay
・Apple Pay
・PayPay
・dPayment・paidy (deferred payment)
is available.
If you would like to do so, please contact us using the inquiry form and include your order number and name.
However, please note that we may not be able to accept your request depending on the shipping processing status.
We will send you an email when your order is confirmed/shipped.
If you do not receive an email after placing your order, it may be due to the following reasons.
●It has been sorted into the spam folder
There are cases where emails are mistaken for spam due to spam prevention functions.
Please check your spam folder etc.
●There is an error in the email address.
・Correct email address ・Orderer's name (full name)
・Order date and time
Please write the details and contact us using the inquiry form . We will resend the email.
- The email reception is rejected.
If you are using a carrier email service such as docomo, au, or softbank, there are many cases where the email will not be delivered.
Please make sure that your email settings allow you to receive emails from "shop@suiminya.com" and then contact us using the inquiry form .
We will resend the email.
Each product page states "Expected shipping date in x number of days."
*Please note that the expected shipping date may change depending on the situation.
We cannot accept requests for specific delivery companies. Items will be sent by Yamato Transport.
Please check our refund policy .